Job Description
Insight Global is looking for a bilingual Communications Specialist specifically fluent in Zapotec to join a legal professional services firm. The Communications Specialist is responsible for efficiently managing inbound and outbound calls in a professional fashion and performing complex review of documents to provide excellent customer service all while maintaining the integrity and confidentiality of the claims data. This person will be able to sit remotely for the duration of the project.

Responsibilities include:
Handle complex inbound calls from claimants concerning settlement inquires. Make outbound calls
to claimants to answer questions.
2. Display courteous and professional dialogue whether through email or phone.
3. Engage with claimants by going the extra mile and providing outstanding customer service.
4. Follow call center scripts when handling various calls.
5. Record notes in our call center database according to the procedure...