Manage client inquiries as a Bilingual Client Service Representative for Canada Life in Winnipeg. Use your communication skills to aid employees with benefit-related questions and issues.
This role focuses on supporting outsourced clients by handling calls and emails regarding benefit inquiries, premium deductions, and eligibility challenges. You'll provide guidance on GroupNet for Plan Administration and assist with data maintenance for employee enrollments, while also addressing re-enrollment tasks. This position requires effective communication in both French and English.
Key Responsibilities:
• Provide guidance on benefit options and inquiries
• Deliver telephone support for GroupNet administration
• Respond to email queries efficiently
• Collaborate with the Benefit Payment Office to resolve claims
• Maintain employee/member enrollment data accurately
Requirements:
• Bilingual in French and English
• Excellent customer service skills
• Strong organ...