Elevate customer satisfaction as a Bilingual Claims Customer Support Specialist. Investigate auto claims and assist clients in an engaging hybrid workplace.
This position entails providing top-notch service while being fluent in French and English. You will process claims efficiently, support clients throughout the self-resolution process, and ensure thorough documentation. Ideal candidates thrive under pressure and have strong communication skills, committed to delivering exceptional customer service.
Key Responsibilities:
• Investigate and process claims for Hosts and Guests
• Provide outstanding customer support and assistance
• Maintain thorough and accurate documentation
• Support continuous improvement of claims processes
• Coordinate directly with third-party administrators
Requirements:
• 1+ years of auto claims experience advantageous
• Fluent in both French and English
• BA/BS or equivalent experience necessary
• Proficient in CRM and Micro...