Join a not-for-profit organization as a Bilingual Finance Case Assessment Officer. This role involves both remote and onsite work to ensure consumer inquiries and disputes are handled effectively.

As a key resource for consumers and firms, you will assess cases and prepare files for investigation. This position requires strong communication in both English and French and offers a supportive work culture focused on professional growth. You will provide essential information on complaint processes and assist in case preparations while maintaining a commitment to fairness and integrity.

Key Responsibilities:
• Respond to inbound and outbound consumer inquiries
• Assess cases and evaluate their status within organizational mandate
• Prepare case summaries for accurate file management
• Draft and communicate findings to consumers
• Assist in training new employees and engage in improvement initiatives

Requirements:
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