The Director of Training and Quality for BFSI Programs is a pivotal leadership position entrusted with the strategic oversight and execution of training and quality initiatives within the Banking, Financial Services, and Insurance (BFSI) sector. This role is designed for a visionary leader with deep industry expertise, ready to drive organizational excellence, regulatory compliance, and service innovation. The ideal candidate will combine exceptional knowledge of BFSI operations with a proven track record in designing, implementing, and managing comprehensive training and quality frameworks.

Key Responsibilities

• Strategic Leadership: Architect and drive the overarching training and quality strategy to support business objectives for BFSI programs. Collaborate with senior executives, stakeholders, and subject matter experts to ensure alignment of learning initiatives with organizational goals, compliance, and customer experience standards.