**Designation-Benefits Operations Manager (BOM)**

**Key Expectations**

+ Own and manage overall operational performance for assigned client(s).
+ Consistently meet or exceed contractual performance standards and SLAs.
+ Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants.
+ Drive operational efficiency through process improvements and effective resource planning.
+ Build strong client relationships and act as a trusted point of contact for clients and partners.
+ Lead, coach, and develop team members to build a high performing operations team.

**Required Skills**

+ Strong domain expertise in the US Pension / 401k Benefits Administration.

+ Proven ability to manage SLAs, operational metrics, and client performance measures.
+ Strong stakeholder management and client communication skills.
+ Ability to lead teams, manage workloads, and drive capability building.
+ Analytical and cr...