JOB DESCRIPTION

• Providing exiting employees, who are Fund members, with Benefits Options Counselling and information upon request
• Maintaining an audit trail of all interactions with members using the relevant systems and processes
• Collation, vetting and retention of all the supporting documentation on the members record
• Ensure timeous correspondence with the relevant member within SLA.
• Submitting the withdrawal claim to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation
• Timeous and accurate electronic claim submission via the Fund administrator's administration system.
• The prompt attention and resolution of member queries related to the Retirement Fund, death, disability and funeral in RSA and ROA
• Continuous focus on process improvement and efficiencies as well as identifying risks and provide possible solutions to correct a...