General Description:

Provide administrative support to Team Leaders and service team. Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier. Act as a liaison between the insurance carrier and internal staff.

Responsibilities:

• Provide day-to-day customer service. Respond to carriers, internal staff, and/or broker questions. Assist with claims and billing problems.

• Review, compile, and prepare group information for large group RFP’s.

• Follow up with carriers on requests for quotes.

• Provide internal staff with follow-up communication and approvals for Brokers on plan changes and open enrollment issues.

• Prepare and a...