Key Responsibilities

Guest Arrival & Departure Excellence:

• Oversee all guest arrival, departure, and in-house movement experiences, ensuring warmth, efficiency, and elegance.

• Ensure guests are greeted promptly and courteously, with proper recognition of VIPs, repeat guests, and special occasions.

• Coordinate luggage handling, storage, and delivery with the highest standards of care, accuracy, and discretion.

• Personally assist guests when required to ensure exceptional service and satisfaction.

Team Leadership & Supervision:

• Lead, coach, and supervise Bell Attendants, Doormen, and related staff to uphold Raffles service culture and etiquette standards.

• Conduct daily briefings to communicate arrivals, departures, VIP movements, and service priorities.

• Ensure appropriate staffing l...