Responsibilities

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request VIP etc.
• Distribute reservations among all servers equally informing them of all information necessary. Example birthdays anniversaries bill not to be taken to the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions it is her responsibility to answer them accurately. Therefore know your product and offerings.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions special events etc.
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