Lead customer service excellence as a Client Services Team Leader at Barclays in the Isle of Man. Drive high performance and engagement within your team while pioneering an omni-channel customer experience.
In this influential role, you will develop and guide a team dedicated to achieving exceptional customer outcomes. Your proven skills in coaching and risk management will empower your colleagues to excel. Having a strong client-focused mindset and prior team leadership experience will set you apart.
Key Responsibilities:
• Foster customer satisfaction and drive NPS improvements
• Maintain active performance management within the team
• Develop effective business strategies based on insights
• Conduct competitive market analysis for growth
• Promote an environment of customer solutions and empowerment
Requirements:
• Experience in a team leadership capacity
• Exceptional customer service skills
• Strong ability to identify and mitigate risks
• Profi...