Responsibilities

• Defines and manages the processes and management systems within operational functions to support transaction processing and other administrative activities to ensure goals are in alignment with the organizations objectives
• Ensures that operational and system policies and procedures are implemented and monitored
• Drive the implementation of appropriate operating standards and principles across operations, sharing of best practice and commercial benefit
• Develop and establish a cost‑effective and appropriate operating model across all operational functions as well as value‑adding key performance indicators, business metrics and external benchmarking data to enable decision making
• Ensure objectives and priorities are aligned with the organization’s vision, objectives and priorities, and the actions of the team are aligned with organizational values
• Develop a culture of continuous improvement and learnin...