BackOffice Specialist

Bogotá, Bogota, Colombia – Hybrid

Nuvei is a Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next‑gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services.

Your Mission

The BackOffice Specialist is responsible for accurately and timely investigating, processing, and resolving escalations and account maintenance requests. This role requires strong technical expertise within payment processing systems, exceptional attention to detail, and a commitment to quality and compliance. The BackOffice Specialist plays a critical role in maintaining merchant account integrity, resolving complex issues, and ensuring service levels are consistently met.

Key responsibilities include, but are not limited to:

Escalation Management & Investigation