Key Responsibilities:

• Coordinate first-mile pickups with 3P partners for FTL/LTL shipments.

• Ensure timely appointment-based deliveries for Zepto, Blinkit, Swiggy

Instamart, etc.

• Follow up with transporters for vehicle placement and shipment movement.

• Track shipments and handle delays, PODs, and escalations.

• Coordinate with warehouse teams for smooth dispatch operations.

• Provide timely updates to category POCs and internal stakeholders.

• Maintain daily shipment trackers and MIS reports.

• Handle urgent operational issues with ownership and quick resolution.

Key Skills to Evaluate:

• Follow-up & coordination skills

• Vendor/Transporter management

• Communication & escalation handling

• Time management

• Excel & reporting knowledge

• Stakeholder management

• Problem-solving ability under pressure