Overview:

This role is primarily responsible for managing, analyzing, and optimizing the process of recovering overdue payments or debts from customers or businesses. The role involves data-driven analysis, customer communication, and implementation of effective collection strategies.

Essential Functions:

• Analyze customer payment trends and behaviors to forecast risks and opportunities.
• Identify patterns and root causes of delayed payments.
• Design and implement strategies to improve collections efficiency and reduce aging.
• Keep track of collections and provide management with regular updates on the progress of outstanding matters.
• Prepare detailed analytical reports for management to assess the effectiveness of collection strategies.
• Communicate with customers to negotiate repayment plans and resolve disputes professionally.
• Maintain positive customer relationships while ensuring t...