About the Role

We are looking for a Azure Support Engineer to join our Managed Services Operations team in Canada to support services based around Azure. The role will require a mix of technical excellence, strong communication, customer service skills, and IT service management process knowledge.

Responsibilities

• Manage and support the organization’s hybrid cloud infrastructure with deep technical knowledge of Azure and related Microsoft technologies.
• Analyze and troubleshoot complex technical support incidents and problems for our clients. Document, implement and test changes in accordance with Change Management procedures. Identify gaps in existing or incoming services, processes or methods and proactively work toward solutions.
• Monitor and analyze customer environments, providing recommendations for continuous improvement and optimization of technology investments, and escalating potential problems and client suppo...