Axiom Technologies is actively hiring a Desktop Support Engineer in North York, Ontario, to deliver exceptional IT support services. This full-time position emphasizes quality resolution of user issues and proactive service management.
You will utilize your strong background of over three years in IT infrastructure support to address and resolve various technical issues efficiently. Your responsibilities will include both first and second-level support, troubleshooting complex hardware and software problems while adhering to compliance standards. You're expected to maintain effective communication with users throughout the process.
Key Responsibilities:
• Provide efficient first and second-level technical assistance
• Resolve desktop issues by monitoring service requests
• Escalate technical challenges when necessary
• Ensure compliance with established policies and procedures
• Keep records up to date in ServiceNow and knowledge bases
Requirements:
• 3 years...