Lead a dynamic team as a Senior Manager of AWS Technical Support with Ingram Micro in Mississauga, ON. This hybrid role combines team leadership with innovative AI-powered support solutions.

Ingram Micro seeks a Senior Manager to head AWS technical support operations. You'll guide support managers and engineers, while championing customer-focused improvements and operational excellence. The position also focuses on leveraging AI for enhanced customer service and continual workflow optimization.

Key Responsibilities: • Lead and mentor a team of technical support managers • Drive AI-enabled support transformation and automation • Own and enhance customer support experiences • Optimize customer workflows across AWS services • Implement a Knowledge-Centered Service (KCS) framework

Requirements: • Bachelor's degree in Engineering, IT, or Data Science • 10+ years in technical support or cloud operations • 5-7 years of experience leading support teams • Strong knowl...