Job Title: AWS Cloud Infrastructure Support Engineer (L1 / L2) | 24x7 rotational shifts
NorthBay Solutions , an AWS Premier Consulting Partner with distributed teams of 400 techies across the US, Canada, UAE, India, and Pakistan, is hiring high-caliber and experienced AWS Cloud Infrastructure Support Engineer (L1 / L2) to support a large-scale 24x7 AWS Cloud Infrastructure Support environment.
Job Summary
We are seeking a skilled AWS Cloud Infrastructure Support Engineer (L1/L2) to join our Managed Services team. The role involves providing 24x7 operational support for cloud-hosted environments, ensuring high availability, performance, and security of AWS infrastructure for multiple clients. The candidate will be responsible for incident resolution, monitoring, troubleshooting, and escalation support within defined SLAs.
Key Responsibilities
L1 Responsibilities (Primary Support / Monitoring)

Monitor AWS cloud infrastructure using monitoring tools (CloudWatch...