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AVP/VP, Service Delivery Lead - Application Support (JRI-5103)

🏢
SMBC Group
📍 Singapore, Singapore
📍
Location Singapore
📅
Posted June 11, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities

  • Serves as the single point of ownership of L3 support issues

  • Log and track support issues and vendor tickets

  • Maintain offshore support roster, including shift assignments

  • Ensure coverage during holidays, weekend (if applicable) and critical business periods

  • Engage with the product vendor for escalations, product defects, patches, etc.

  • Coordinate with onshore dev teams for bug fixes, config issues, or data alterations

  • Lead root cause analysis sessions and ensure closure of preventive action items

  • Provide timely updates during high-severity incidents

  • Coordinate with system PIC for technical impact and recovery timelines

  • Conduct code reviews for hotfixes, code changes, and technical implementations

  • Validate change artifacts (technical impact analysis, release procedure, test evidence)

  • Prepare change requests, risks assessments and ...

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    📍 Location Details

    🌆
    City
    Singapore
    🗺️
    Country
    Singapore
    🚗
    Commute
    Local Area

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