AVP/VP, Production Support Engineer, Technology Group

Location: Singapore, SG

Job Function: Technology Group

Job Type: Permanent

Responsibilities

Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform the following functions: (1) Portfolio Management, (2) Order and Execution Management, (3) Trading Lifecycle, (4) Investment workflows, and (5) Research and Analytics.

Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.

Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.

Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

User Support: Provide support to end-users and s...