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AVP, Incident & Problem Management
Infrasoft Technologies Limited
📍
singapore, Singapore
Location
singapore
Posted
June 18, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
- A minimum of 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager.
- Lead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability.
- Perform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues.
- Present RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations.
- Collaborate with cross-functional teams to ensure timely implementation of permanent fixes and preventive measures.
- Train and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols.
- Partner with the ServiceNow platform team to enhance and optimize the Proble...