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Job Description
Position: AVP Fraud Operations
Work Schedule: Flexible Shifts
About the Role:
We are seeking an experienced AVP Fraud Operations to lead and manage a large team responsible for fraud prevention and resolution across multiple operational areas, including Tactical Operations, Watchlist Screening, and Credit Solutions. This role requires a strong leader who can balance compliance, regulatory requirements, and operational efficiency while driving innovation, employee engagement, and superior customer experience.
Key Responsibilities:
Lead and manage a midsize leadership team (~13 front-line managers) with indirect oversight of ~250 associates.
Ensure delivery on core metrics such as performance, productivity, quality, compliance, and customer experience.
Act as a customer advocate, managing escalations and driving improvements in customer satisfaction...