Drive excellence as an Auto Claims Leader at Aviva Canada, fostering a customer-first culture in a hybrid work setting. Motivate your team and enhance delivery of top-notch service.
As a pivotal figure in the Appraisal teams, you will support Technical Specialists and appraisers, championing their development and performance. Your role involves ensuring compliance with standards, conducting claim reviews, and maintaining effective communication on appraisal practices.
Key Responsibilities:
• Promote a customer-centric approach among team members
• Coach staff on appraisals and related procedures
• Review claims transactions for accuracy and compliance
• Assist in closing skill and experience gaps with action plans
• Perform regular audits and ride-alongs for team support.
Requirements:
• Strong background in auto claims appraisal
• Excellent coaching and team management skills
• Data-driven approach to performance measurement
• Demonstrated ability t...