Main Objective Eurokars Group is seeking a Training Manager to oversee and drive training initiatives across both Sales and Aftersales functions. This role plays a key part in ensuring alignment with Principal standards, while enhancing team capability, product knowledge, and customer experience across the retail network.
Key Responsibilities: • Manage training objectives aligned with Principal KPIs • Collaborate with Sales and Aftersales stakeholders to identify training needs and develop structured training roadmaps • Attend Train-the-Trainer (TTT) sessions and localize content for effective delivery • Curate, develop, and manage training materials and learning content • Deliver training through in-person and virtual platforms • Apply learning principles to improve training effectiveness and business outcomes • Oversee end-to-end training execution and governance • Manage mystery shopping initiatives and uphold retail/service standards • Provide coaching to support staff performan...