Lead a dedicated team at Aviva Canada as an Auto Claims Appraisal Team Leader, focusing on customer-first service in a hybrid work model. Ensure an exceptional customer experience through effective coaching and development.
In this leadership role, you will support and motivate the Appraisal teams, including Technical Specialists and appraisers, enhancing their skills to deliver superior customer service. You'll be responsible for maintaining up-to-date knowledge of appraisal procedures, engaging in talent development, and ensuring compliance with service level targets.
Key Responsibilities:
• Establish a customer-first culture within the team
• Coach staff on appraisal procedures and anti-fraud initiatives
• Review claims transactions for accuracy and compliance
• Develop action plans to close knowledge gaps
• Conduct ongoing ride-alongs and claim reviews
Requirements:
• Proven experience in claims appraisal processes
• Strong coaching and communication s...