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ATM / CRM Techno-Functional Support (L1 Operations)
IDBI Intech
📍
CBD Belapur, India
Location
CBD Belapur
Posted
June 19, 2026
Commute
Local Area
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Job Description
We are looking for IT professionals with experience in ATM/CRM technologies and techno-functional operations to support deployment, monitoring, and operational activities for self-service banking machines.The role involves ensuring smooth functioning of ATM/CRM machines, monitoring performance metrics, and preparing operational reports.
Key Responsibilities:- Support ATM/CRM deployment and rollout activities across locations.
- Handle day-to-day operational monitoring of ATM/CRM machines.
- Monitor ATM uptime, downtime, and performance metrics.
- Provide L1 techno-functional support and coordinate with internal technical teams for issue resolution.
- Track incidents and escalate issues to relevant teams when required.
- Prepare daily, weekly, and monthly MIS reports related to ATM/CRM performance.
- Maintain documentation and reports related to ATM operational performance and service availability.
- Coordinate with ...