Job Description
Insight Global are seeking an Atlassian Cloud Administrator to join our Enterprise Solutions team to provide administrative support for the Atlassian suite (Jira Software, Jira Service Management, Confluence, Rovo and numerous addons for these systems). As an Atlassian Cloud Support Analyst, you will handle administrative requests from a variety of teams around the creation and updating of projects, spaces, workflows, fields, screens, user management, and more. This position will have a flexible work schedule, but the right candidate will generally need to be available until midnight IST Monday-Friday. This position will focus on response time, resolution time, and customer satisfaction with support for our Atlassian suite.

Responsibilities include:

Completes assignments specific to the maintenance and support of our Atlassian enterprise applications. Monitor internal ticketing system for incoming change requests to configuration elements within our...