**Your Responsibilities**:
- Identify, resolve, and follow up on customer issues efficiently, ensuring high satisfaction levels
- Document interactions and feedback for continuous service improvement
- Collaborate with internal teams to address concerns and enhance processes
- Provide information about products and services, guiding customers to suitable solutions
- Monitor and analyze customer feedback, identifying trends and improvement opportunities
**Your profile**:
**Requirements**:
- Degree in a health-related field
- Experience in customer service or a similar role
- Excellent communication and interpersonal skills
- Ability to manage multiple interactions efficiently
- Analytical mindset with problem-solving focus and attention to detail
- ** Fluent Spanish (mandatory)**:
- English proficiency
- Previous experience with customer support tools and CRM systems is a plus
**Why us?**:
- Competitive salary and benefits such as meal ...