Job Summary

This role serves as the operational point of contact for Medical Management and Medical Coding day‑to‑day operations, facilitating issue resolution and meeting goals and targets.

Responsibilities

• Acts as a liaison for internal and external groups for program initiatives.
• Helps create, launch, and drive critical account initiatives and programs.
• Provides inputs to policies and processes impacting operations.
• Manages a team of nurses and/or allied healthcare professionals, ensuring each team member meets or exceeds daily, weekly, and monthly goals and metrics.
• Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition.
• Prepares reports.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.
• Suggests and develops high‑quality, high‑value concepts and/or process improvement and efficiency recommendatio...