Work Experience : Total 8 years’ previous experience in Training function and Minimum 1 year as an AM Training or related position.

Language & Communication :
Should have good communication skills in English
Should have managed a group of Trainers

Responsibilities:
To motivate, develop and mentor team members in a dynamically changing environment
Managed group of communication coaches
Ability to plan training & refresher communication
Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume
Must be able to coach & mentor the team on a regular basis
Must be ready to pick up & drive towards the smooth closure of escalated engagements
Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team
Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance
Ability to prepare ...