Position Overview The Associate Systems Engineer (Incident management) responsible for overseeing and managing the lifecycle of incidents within an organization to ensure minimal disruption to business operations. They coordinate the response to incidents, facilitate communication between technical teams and stakeholders, and ensure timely resolution of issues. The role involves identifying root causes, implementing preventive measures, and continuously improving incident management processes to enhance service reliability and satisfaction. Role & Responsibilities Solid understanding of IT infrastructure, systems, and relevant tools for monitoring and troubleshooting. Ability to diagnose technical issues, formulate theories, and make informed decisions under pressure. Facilitate incident resolution calls, establish strong command & control during incidents and able to lead and collaborate effectively with diverse teams to manage complex situations. Coordinate with various teams to effi...