As an Associate Renewals Manager, you will play a critical role in maximizing customer retention and minimizing churn through effective sales and relationship-building techniques. You will be responsible for managing the renewal process, aligning with customer needs, and collaborating with internal teams to drive customer success and growth.

Job Responsibilities

• Maximize customer retention rates by employing effective sales techniques through phone, video, and email communications, while focusing on minimizing customer churn and contraction.
• Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
• Assess and evaluate license usage and complete the necessary true-up requirements.
• Develop a strong understanding of customer business needs and goals to generate accurate renewal quotes.
• Provide administrative support for renewals to Renewal Managers and Account Executives as needed...