The Associate, Remote Network direct support and communication to channels, support the strategies and initiatives to further the adoption of digital channels among customers. Position works on-site based in Bayamón, PR.


MAJOR DUTIES & RESPONSIBILITIES:

+ Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).

+ Refer customers to the digital channel options according to the customers’ needs.

+ Support the definition and development of digital channels adoption strategies for existing and new clients.

+ Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.

+ Throughout direct observation of clients and customers’ conduct, apply gained insights/data to create pitch-perfect digital briefs and customer journeys.

+ Stay up to date on current and future Oriental’s digita...