The Contact Centre Associate (Regional) is the frontline representative of Great Eastern, responsible for delivering prompt, professional, and accurate responses to customer enquiries. This role plays a critical part in maintaining service excellence, customer satisfaction and supporting policyholders throughout their insurance journey.

• Attend to regional enquiries and requests from phone calls/ live chats in a professional, efficient, accurate, empathetic and prompt manner.
• Provide accurate information on insurance products, policy details, billing, claims, and other customer enquiries.
• Resolve policyholders’/ financial representatives’ issues at first-touch resolution and with good closure.
• Update complete and accurate information on policyholders’ interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up to our policyholders/ financial representatives.
• Assess appeals a...