We are looking for a Product Analyst with hands-on experience in ThingWorx, industrial connectivity solutions, and IoT edge technologies. You will be responsible for delivery of Product, Application and Development Support to our customers and partners while working alongside a highly talented and collaborative team. The ideal candidate will troubleshoot IoT platform issues, support integration with industrial devices, collaborate with engineering teams, and ensure high system uptime.

Key Responsibilities

Technical Support & Troubleshooting

• Provide Level 1 technical support for IoT platform issues, specifically ThingWorx applications, mashups, services, and data models.
• Diagnose and resolve problems related to:
  • Industrial connectivity (Kepware/KEPServerEX, MQTT, OPC-UA, Modbus, REST APIs)
  • IoT gateways or edge devices
  • Data ingestion, device onboarding, communication failures
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