Location
medellín
Posted
June 02, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Professionally manage multiple communication channels to engage with and resolve staff queries and concerns (Phone – Chat – E-mail).
- Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support
- Know how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.
- Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.
- Maintaining excellent standards of integrity, professionalism and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and values
- Maintain strong relationships with PSBPs and PS COEs within your realm of responsibility
- Facilitate timely and effective resolution of the c...