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Associate, Operations Control Centre

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SMRT Corporation Ltd
πŸ“ Singapore, Singapore
πŸ“
Location Singapore
πŸ“…
Posted June 09, 2026
πŸš—
Commute Local Area
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Job Description

Job Purpose


To provide prompt and service-oriented support to customers and driver-partners through real time monitoring, coordination and execution of transport operations.

Responsibilities


Operational & Communication Management

  • Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).

  • Ensure accurate and timely updates in booking systems and maintain documentation for audits.

  • Communicate job details and instructions clearly to driver-partners, customers and stakeholders

  • Provide constructive feedback to improve operational workflows and participate in projects, including UAT.
  • Customer Service Excellence

  • Monitor and coordinate trip assignments effectively according to operational KPI

  • Manage bookings, amendments, cancellations, and special requests a...
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    πŸ“ Location Details

    πŸŒ†
    City
    Singapore
    πŸ—ΊοΈ
    Country
    Singapore
    πŸš—
    Commute
    Local Area

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