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Associate, Operations Control Centre

🏢
SMRT Corporation Ltd
📍 Singapore, Singapore
📍
Location Singapore
📅
Posted June 09, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Purpose


To provide prompt and service-oriented support to customers and driver-partners through real time monitoring, coordination and execution of transport operations.

Responsibilities


Operational & Communication Management

  • Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).

  • Ensure accurate and timely updates in booking systems and maintain documentation for audits.

  • Communicate job details and instructions clearly to driver-partners, customers and stakeholders

  • Provide constructive feedback to improve operational workflows and participate in projects, including UAT.

    • Customer Service Excellence

  • Monitor and coordinate trip assignments effectively according to operational KPI

  • Manage bookings, amendments, cancellations, and special requests a...

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    📍 Location Details

    🌆
    City
    Singapore
    🗺️
    Country
    Singapore
    🚗
    Commute
    Local Area

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