First Point of Contact: Answer inbound calls from policyholders to register first notification of loss (FNOL) for motor insurance claims. Customer Guidance: Clearly explain the claims process, policy coverage details, and the benefits of using a preferred/network garage for cashless repairs. Network Diversion: Proactively guide and persuade customers to use one of the company's network garages, addressing any concerns and providing location details from the Preferred Garage List or internal systems. Coordination: Coordinate with network garages, surveyors, and internal claims teams to ensure PPN Services, prompt damage assessment and repair approvals. Documentation: Accurately document all claim details, customer interactions, and claim status in the CRM or claims management software (GC). Issue Resolution: Resolve customer queries and minor complaints related to the claims process or garage selection, ensuring a high level of customer satisfaction. Target Achievement: Meet estab...