Associate - IT Resources (Contract/Perm)

Responsibilities

• Service Transition, Service Delivery and Support Processes Management
• Availability & IT Service Continuity, Capacity Management
• Service Level Management and Reporting
• Service Desk, Incident, Request and Problem Management
• IT Asset Lifecycle Management
• Quality Assurance of IT Systems, Audits and Compliance, Business Continuity Management
• OT support requires on last week + Last day of every month

Qualifications

• University Bachelor in I.T or related disciplines
• A good understanding on IT services policies, processes and infrastructure
• Excellent analytical abilities, team coordination, communication and good trouble shooting skills.
• Ability to troubleshoot issues and find the root causes for technical problems.
• Display a good understanding of IT Service Management i.e ITI...