Position Summary

Responsible for managing and maintaining the marketing platform at Agency Ingram Micro. Ensures timely resolution of marketing-related cases, adheres to SLA requirements, and performs various operational and transactional tasks. His/her role includes supporting marketing managers through case management, billing, sales order creation, suppliers invoice payments, claims coordination, and troubleshooting. She/He also provides proactive solutions to address issues across all marketing functions, ensuring efficient and comprehensive support.

Responsibilities

• Respond to calls and email inquiries from in‑country partners within defined service levels, providing information related to marketing executions.
• Provide proactive solutions to issues or concerns across all marketing functions, including platform use, to effectively meet support needs.
• Coordinate with relevant departments, AIM subgroups, and the Marketing Accounti...