Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role summary:
Shape how customer care is experienced, understood, and shared across athenahealth. This role supports customer care events and communications by coordinating messaging, helping translate feedback and insights into clear updates, and contributing to initiatives that strengthen the customer experience and reputation of the organization. This person will report to the Lead Sr. Manager, Transformation & Global Strategy, Customer Care .

Team summary:
The Care Strategy, Sentiment, and Insights team turns complex data into clear stories that help our organization make smarter decisions about how we deliver care today and in the future. We connect customer sentiment, performance metrics, and business goals to identify what’s working, where we can improve, and how to prepare for what’s next. Our goal is to em...