Be a Part of Something BIG!
We are looking for a dedicated and highly motivated IT Operations Specialist to join our team. This role is critical in ensuring the continuous monitoring, support, and maintenance of customers' SD-WAN solutions and overall IT infrastructure. The ideal candidate will possess a solid technical foundation, strong problem-solving capabilities, and the ability to perform under pressure in a dynamic environment
Make an Impact by:
Monitoring and Support: Proactively monitor the performance and availability of IT systems, including servers, networks, and applications. Provide first-level support and troubleshooting for detected issues. Incident Management : Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system. SD-WAN Service Requests and Changes : Execute predefined standard service requests and change requests...