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Associate Director, Service Delivery (Operations)
Concentrix
📍
manila, Philippines
Location
manila
Posted
May 23, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Must be a seasoned Senior Leader or Associate Director/Director.
- Experience in supporting a Telecommunications industry is highly advantageous.
- Expertise in supporting a Chat program an advantage.
- Experience in Sales a plus.
- Proven track record in driving NPS and CSAT improvements.
- In-depth knowledge in project planning, delivery, and operations
- Strategic thinker with demonstrated ability to influence
- Proven ability to lead teams in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
- Proven experience in Account Management and Transformation.
- Proven experience of managing operations within a contact centre environment
- Experience managing P&L
- Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management
- Demonstrated ability to champion significant pr...