Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base.

Manage outbound strategy & execution, manage pipeline & revenue accountability.

Stakeholder Management.

Hiring & Talent Development.

Identify opportunities for continuous improvement, provide timely feedback and implement strategic recommendations to optimize program processes and performance. 

Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell.

Improve the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablement .

Drive new business growth through greater customer advocacy and reference-ability.

Create a review cadence to ensure program effectiveness by owning, monitoring and ...