Associate Director, Account Lifecycle Management (Operations Division)
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Job Description
At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life. Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler. Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.
Role Overview
They’ll expect to own the operational execution of the full lifecycle (onboarding, verification, monitoring, suspension, termination, exit, dormant accounts, compliance, auditability).
They’ll also see themselves as partners in product design and improvement , shaping lifecycle journeys, embedding regulatory requirements into product features, and optimizing customer experience.
The title signals not just back‑office operations, and ...