Associate, Digital Channel Fulfilment Team Specialist - Business Care, CSH, Group COO-(WD81878)

Responsibilities

Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.

Perform proper follow up to ensure resolution within SLA.

Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.

Provide support on IDEAL forms enquiries/clarifications/rejections.

Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.

Any other tasks/duties that may be assigned.

Requirements

Customer-centric, with at least 3 years of working experience in Call Ce...