The Associate, Delinquency Management (Loss Mitigation) contributes to the Mortgage, Auto & Consumer Loss Mitigation operation success by ensuring system codes, payments, transmittals, solicitations, claims and requests are handled according to each Investor or Agencies' guidelines.

This role is primarily responsible for managing the Loss Mitigation corporate email inbox, serving as a key touchpoint for client inquiries and escalations. The Associate ensures timely, accurate responses while driving issue resolution and maintaining a high standard of customer experience in compliance with investor and regulatory requirements. Position works hybrid and reports to San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

Manage the Loss Mitigation corporate email inbox, ensuring timely review, prioritization, and response to client inquiries, requests, and escalations.

Coordinate with internal teams and external stakeholders to research and resolve inquiries received ...