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Associate- Complaints Customer Service

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Skill Ventory
📍 New Delhi, India
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Location New Delhi
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Posted June 06, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Roles and Responsibilities

Key Responsibilities: -

  • One with 3-5 years of customer grievance handling experience
  • Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards
  • To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc.
  • Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight
  • Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution
  • Accountable for External / Internal Audits for the Team
  • Familiar with RBI, NCH portal for complaint reporting & resolution
  • Aware of Internal Ombudsman Mechanism

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    📍 Location Details

    🌆
    City
    New Delhi
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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