Associate Cloud Support Analyst

Location

São Paulo, Brazil

Work Arrangement

Hybrid – 5 days per week in office during training; 2–3 days per week once training is complete

About This Role

Are you early in your career and ready to grow in the world of open‑source technology? Hyland is looking for a curious, motivated Associate Cloud Support Analyst to join our Alfresco support team in São Paulo. This role is designed for new graduates, career switchers, and early‑career talent who are excited to learn by doing. A formal technical degree isn’t required — what matters most is your drive to solve problems, your willingness to dig in, and your ability to communicate clearly in English. You’ll gain hands‑on experience working alongside developers, R&D, and technical experts, building a strong foundation for a long‑term career in technology.

Responsibilities

• Troubleshoot and resolve customer-reported issues related t...